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It is a trap. It is tempting to think that what worked for 10 people might work for 100 or vice versa. It is equally tempting to think what worked for 10 people in one city may work for 10 people in another city. Great designers know this well. The industrial age has bombarded us with products and ...

“Let’s put this into a framework, it may work”, and the meaning is lost. We live in a complex world. In business and life, we constantly encounter problems. Some types of problems bother us frequently. As a result, we develop a tried and tested series of steps to encounter them. These series of steps become our ...

Organizations want to make an impact over a period of time. It is achieved by implementing different models. Experimenting with different parts of the entire change-making process: from ideation, recruitment, training, execution to feedback. They’re not wrong when they try to do that. In a world full of uncertainty, there is no sure-shot way to ...

And that’s remarkable. I recently switched to Bluehost’s one of the products and needed to call them multiple times for initial setup. No customer-care call queues, no excuse about covid-crisis. The customer representatives were patient, unassuming and solved every problem that I could throw at them. To the uninitiated, Bluehost is one of the largest web hosting ...

But we want to begin with digital sketch on a high-end iPad Pro device, and call it a day. The attachment to traditional pencil and paper as tools is not romantic or nostalgic one. It is about understanding all the different nuances of the sketch, the friction of the lead with paper, the instant feedback and ...

Gmail offers upto thirty seconds of ‘Undo send’ and WhatsApp offers upto one hour to ‘Delete for everyone’. Why do they provide this feature? A mistaken text/email to the wrong person at the wrong time? Probably yes. But that is narrow. The function of communication technologies is to change the culture. Make the written or spoken word ...

Most of the virtual meets are boring. Sustained boredom breeds entertainment. This entertainment can lead to insights. One of the most widely adopted zoom etiquette is to stay on mute until absolutely necessary. When you have a sufficiently large number of group size, this etiquette provides some entertainment with insights. The invisible dance is among the individuals. ...

This is important. The conventional wisdom stresses on not giving up on people. It talks about giving chance after chance. If one way doesn’t work, offer another. Course correct. When it comes to managing people, there is a limit to the trial and error process. If the manager is clear about what s/he is looking for in ...

I don’t believe in circumstances. The people who get on in this world are the people who get up and look for the circumstances they want, and, if they can’t find them, make them. George Bernard Shaw The internet has increased the social media reach. Especially to market the products or services. The conversion of a potential customer to a paying customer is uncertain. That’s ...

We are all trying to do it. More often than not, we fail at it. Repeatedly. We throw our hands in air, concluding not everyone has a talent of sleight of hand. The truth is, sleight of hand is a skill. Learnable and transferable. Of course, the wallet in the question here is not an actual wallet. ...